I only got off the phone with patron await and I’m not unequivocally happy.  I systematic 2 iphone 4s on Jun 14th, (I was a single of the propitious ones which got by at 2am and placed an order).

 

They both arrived 6/24, had them incited on, all was only fine — 6/25, went in to an AT&T store and paid for carrying case.  While there, I asked the repute about phone insurance.  I’ve regularly had high-end phones and regularly insurance. It’s only my thing to do.  The repute said, iPhone have been not insurable and can not be placed on the warranty/theft/insurance plans.  They destined me to the website for AT&T:

http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp

 

Sure enough:

Eligibility and Enrollment Options
You can enroll in Wireless Phone Insurance when we turn on or ascent your AT&T device.  You contingency enroll inside of thirty days of activation or upgrade.  Wireless Phone Insurance is not accessible for and does not request to:  Apple iPhone™ (all models)

 

There is additionally a couple to a pdf record which describes this expect same thing.

 

I additionally called patron use on 7/5 to have a little changes on my devise and asked the patron use repute the same thing, they pronounced unfortunately, no word accessible and they do not see it function since of the cost.

 

Fine….

 

7/29, a single of the phones is stolen.  I postpone the use on which line in the evening.

7/30 – call patron use and asked what my options were

They asked if I had insurance… — I said, um, no I was told and shown which word is not available.

The repute said, oh approbation it is, it’s called MobileProtect, it’s an app we need to go to the appstore and download.

 

You can additionally review about it on the Asurion website, the same association which underwrites all of the insurances for AT&T phones.

http://www.asurion.com/

 

Now here’s where I’m unequivocally unhappy….

 

I repeately asked about this and was told both in chairman at an AT&T store and by the patron use staff which iphones have been not insurable.  However, here it is.

 

The AT&T website and the couple to their process on their Website has word info about their devices, the couple itself will open a pdf record antiquated 7/1/2010 (just thirty days ago) which reads, Apple iPhones (all models) have been not eligble for insurance)

 

However, assumingly it unequivocally is. 

 

Another catch, we have to allow to the word thirty days after activation.  Guess what, I’m at 36 days since activation.  I can’t even protection the a single phone I have remaining.

 

Needless to say, I am unequivocally unhappy, patron use was perplexing to pass the sire behind to the AT&T store, of march that’s not excusable either.  I’m watchful for a follow up from the executive of patron use to call me back.  I goal they indeed can do something.

 

I only want  A) to be means to word my existent phone, and B) an event to reinstate the mislaid phone underneath word conditions since I was trick several, multiform times on this situation.

 

But for everybody else who does buy word on their inclination and I know not everybody feels the same way, we can NOW get iPhone coverage.

Good luck!  (wish me fitness I do not have to challenge this either!)

 

 

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