I upgraded to an iPhone on Monday June 7th, as my BB was ready for an upgrade. Paid full price for a 3Gs, got home and saw the Steve Jobs announcement on the 4G. Getting different stories from the ATT store and from phone based customer support.  Phone based says, bring your phone back now and get the store to re-up the BB so that you don’t run the risk of scratching it… I go to the ATT store, they tell me that there are no worries, I can bring it back and exchange on the 24th for the new 4G. But—there is a 10% restocking charge.  This is ridiculous.  First off- if the salesperson knew about the 4G launch and didn’t mention it, then that was disingenuous. If they didn’t, then that is a major communications problem. I have 4 family members on wireless, 3 of them on Internet plans as well and AT&T is playing around with restocking fees? I’m very dissatisfied at the moment as it seems like no one at ATT has a clue as to what is going on, there are no managers available on the phone or at the store site. If ATT is truly concerned with customer service then they need to get a good policy in place and do it now.  I’ve wasted hours visiting the store and on the phone with this.  I’m getting tired of it.