You wrote:    “I originally upgraded to a Samsung Captivate from my 3g. A day or so after activating my phone I had no data at all on the phone. I called customer care and found out that they accidentally took my data plan off of my account. The woman I talked with asked me what features I had before. When I told her I had unlimited data she then had to put me on hold to escalate a request to add that feature. She said they no longer had the option to put that feature on accounts anymore.   Point being, If this rep. I talked with is correct then they can’t add that feature anymore. They can however move it to the next level if you have a good enough reason for them to do so. Good Luck.”   ************************************************   I hope you, and anyone else who’s experience this, see this.  AT&T has no right to cancel your existing plan (unlimited nonetheless) and claim afterwards that they have no choice but to issue out a limited one in its place.   I had my plan cancelled when I wanted to try out the Samsung Captivate (~ July 25, bought it full price). When I decided, about 3 days later, that nothing beat the iPhone OS, I went and ordered the iPhone 4, and they told me my data option had been changed 3 days prior to a limited plan, tho’ I specifically reminded the rep who sold me the Captivate to not touch the plan; but whatever, mistakes happen. Anyway, I had them change it back on the spot – and they gave me no hassle.   Please do not let yourself be ripped off by accepting what this one lazy/uninformed rep told you, call them now and tell them you never wanted the unlimited plan changed and that you were misled to believe you had no other choice. But try to be nice about it.     Hope it works out for you and anyone else.