I must say, AT&T really lucked out. They have a great carrot (iphone) to get your buisness, and once they have it , well you know. You could cancel your service. That would be their first choice because they will get you for an early termination fee while not provideing service. I think the complaints need to be directed to Apple. I think they are the ones who really screwed iphone users, they should not have let AT&T be the sole provider. At least that way people could try the other carriers. AT&T may be the best provider for the iphone as some people have stated. I just think that they a very poor job with everything except take our money.