Is anyone having problems with ordering Ballistic Iphone4 cases?  

 

 WHen I bought my Iphone here in SanAntonio I ordered a Ballistic case at the same time.  After about 10 days the iphone was delivered.  However, the case never came. After about three weeks I tried calling the local store and would always get a message saying everyone was busy. So I emailed the salesperson and she said her manager checked and said the order was pending.  I called Ballistic thinking the order was coming from them.  They said they had shipped the cases to AT&T weeks ago and it was up to  AT&T to deliver them.  More time went by and I again tried to email my salesperson and no reply.   Finally, after  almost five weeks of waiting I got an email from AT&T   (See Below)

 

I live at the same address the Iphone was sent to.  I used the same credit card to order both items and I think AT&T is still selling Ballistic.    Anyone else having this problem?    I emailed the  AT&T salesperson again and I’ll wait a day or so to see what happens  and then I’ll order directly from Ballistic rather then AT&T.  I called Ballistic once and emailed them twice and they are always very polite and friendly and try to be helpful.

 

 

COPY OF EMAIL FROM AT&T

 

This is to notify you that your order has been cancelled.
This could be due to one of the following reasons:

 

 The product is no longer available
Invalid shipping address
Invalid credit card information
 
 We strive to minimize canceled orders and apologize for any inconvenience this may have caused.
Your credit card was not charged for this order.
 If you are still interested in this item, please return to the nearest store location to place another order.
A sales representative will be happy to work with you to offer an alternative product, correct your shipping address or
place an order using an alternative form of payment.
  We value you as a customer and hope you will continue to count on AT&T for all your communications needs.
 
 Regards,
 
 AT&T
 
ballistic iphone 4 case australia, at&t your order has been canceled, buy ballistic iphone 4 case in australia, ballistic case iphone 4 overheating, where can i buy ballistic iphone 4 case in australia
 

I got my brand new iPhone 3GS on the 12th of this month.  Suddenly, I pick it up today and a message is across the front, “No Sim Card Installed”.  Well over an hour with AT&T support on the phone got me exactly nothing.  I was told I have to take the phone into a store.  In the meantime until I can get into a store location, I have no phone service at all. This was my first experience with AT&T support and I was really let down.  I spoke with 3 different people and all asked the same scripted questions and gave the same scripted answers.  The first woman couldn’t seem to even read very well, so even that didn’t go well. Is this the level of support, or total lack thereof, that I should expect going forward?

© 2011 Mortgage and Loan Suffusion theme by Sayontan Sinha