I upgraded and bought a Motorola Backflip, I didn’t like it so i called the premier support and told them i wanted to change it for the iphone 4, the lady told me she was going to send me a shipping label by e-mail so i could send the phone back. She told me to call another number after i talked to her so they could order the iphone for me. Ok so i printed the label and send out the phone back to the at&t warehouse in TX. I called the number she gave me and they said they could order me any other phone except for the iphone. That to get the iphone i had to wait until the phone was received in the at&t warehouse… I was upset because the lady who gave me the shipping label lied to me.. i could of gone to a store and done the exchange there without waiting. So i shipped the phone on the 3rd of Nov. Today is the 11 and they still tell me they don’t see anything in their computer telling them they received the phone. To wait. everyday they say maybe tomorrow we will get it. I asked if i can order the iphone already but they say no.. I am so frustrated and i have though of just canceling the upgrad with at&t and get a phone in another company. 

Has anyone passed trough this? How long did it take for them to receive the phone and reverse the upgrade? 

Can’t they do something fast?

Why is it so hard to get an Iphone! ugh!