So, on May 2, 2010 I purchased the 250mb data plan on my new ipad. According to the website, I would have 30 days to use or lose, but it would automatically renew unless I canceled in advance. So…30 days from May 2 is June 1st. On May 30th…two days before renewal…I get a notification that my account was automatically renewed. I still had 8mb left and two more days. I log into the account and I see that I have used 1mb of 250mb…(which is bs because I had cellular turned off what happened to my remaining 8 mb good for two more days). So I canceled the account, using the ipad interface. I figured it was a done deal. Guess what? Not only did I still get charged $15, now I can’t even access the data plan anymore! I called AT&T…total waste of time. I explained to them that I had tried to cancel my account and it canceled, but now no access. So, i expected either a credit for my $15 or atleast let me have access back for the month that I paid for (I figured I would use it, then cancel a week in advance to avaid being charged again). “Sorry…we can’t help you”. Once the account is canceled, that’s it. So basically, I gave At&t a $15 bonus for the heck of it.
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So, In the end, I have been charged $15 for another months service that I can’t access. What a load of crap. Users beware. Total BS policy on AT&T. Shame on you for treating your customers this way (I am a current wireless subscriber with two iPhones).
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